At Whoodat, we understand that shopping online involves sharing personal information, and we take that responsibility seriously. Whether you're browsing our jute, polypropylene, or wool rugs, we want you to feel comfortable and confident visiting our website.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you regarding your personal information.
Information We Collect
The information we collect depends on how you interact with our website and services.
Personal Information You Provide
When you place an order, contact our customer service team, or otherwise interact with Whoodat, you may provide information such as:
- Your name and billing address
- Your shipping address and delivery details
- Your email address and phone number
- Order details and purchase history
- Information you include in messages or customer service requests
We use this information primarily to process orders, arrange deliveries, respond to inquiries, and provide support related to your shopping experience.
Payment Information
When you make a purchase, payment information is processed through the payment providers available at checkout. Depending on the payment method, these providers may collect information necessary to authorize and complete your transaction.
We do not intend to collect or store full payment card details directly unless expressly stated through a supported payment process. Payment information is handled in accordance with the relevant payment provider's privacy and security practices.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages viewed, referring website, and interactions with website features.
This information helps us understand how visitors use our website, identify technical issues, improve performance, and keep browsing smooth.
How We Use Your Information
We use personal information for legitimate business purposes, including:
- Order fulfillment: Processing purchases, confirming orders, arranging shipments, and providing tracking information.
- Customer support: Responding to questions about rug materials, product details, delivery, returns, refunds, and other shopping matters.
- Website improvement: Understanding browsing patterns and improving our website's content, functionality, and overall usability.
- Payments and fraud prevention: Facilitating transactions, verifying orders, and helping detect or prevent suspicious or unauthorized activity.
- Communication: Sending order confirmations, shipping updates, service announcements, and other messages related to your purchases.
- Marketing, where permitted: Sending promotional emails or other marketing communications when you have provided the necessary consent or where applicable law otherwise permits them.
- Legal compliance: Maintaining required records, responding to lawful requests, and meeting applicable legal obligations.
We do not use personal information for purposes that are incompatible with the reasons it was collected without an appropriate legal basis or notice where required.
Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to support essential website functions and improve your browsing experience.
These technologies may help us remember preferences, maintain shopping cart functionality, understand website traffic, measure the effectiveness of marketing activities, and improve the services we provide.
Some cookies are necessary for the website to function properly, while others may be used for analytics or advertising purposes. Where required by law, we will request your consent before using non-essential cookies or similar technologies.
You can manage cookie preferences through available website settings or adjust your browser settings to limit or block cookies. Please note that disabling certain cookies may affect some website features.
How We Share Information
We do not sell your personal information for money. We may share relevant information with trusted third parties when necessary to operate our store and provide our services.
These parties may include:
- E-commerce and website service providers: To host and maintain our website, manage orders, and support store operations.
- Payment processors: To authorize and complete payments and help prevent fraudulent transactions.
- Shipping and delivery providers: To deliver your order and provide shipment tracking.
- Analytics and marketing providers: To understand website performance and, where permitted, support advertising and promotional activities.
- Professional advisers and authorities: When necessary to obtain professional advice, comply with legal obligations, or respond to valid legal requests.
We aim to share only the information reasonably necessary for the relevant purpose. Third-party service providers may process information in accordance with their own privacy policies and applicable contractual obligations.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and meeting legal or accounting requirements.
The appropriate retention period depends on the type of information, the reason it was collected, and any applicable legal obligations. When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it appropriately, subject to legal requirements.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. While we take reasonable steps to protect the information entrusted to us, we cannot guarantee absolute security.
If you believe your personal information or order details may have been compromised, please get in touch with us so we can review the concern.
Your Privacy Rights and Choices
Depending on where you live and which privacy laws apply, you may have certain rights regarding your personal information. These rights may include:
- Requesting access to personal information we hold about you.
- Asking us to correct inaccurate or incomplete information.
- Requesting the deletion of personal information, subject to applicable exceptions.
- Requesting a copy of certain information in a portable format, where applicable.
- Objecting to or requesting restrictions on certain types of processing, where available.
- Withdrawing consent when processing is based on consent.
- Opting out of marketing emails by using the unsubscribe link included in those messages.
If you would like to exercise an applicable privacy right, please get in touch with us using the details below. We may need to verify your identity before responding to your request.
We will review and respond to requests in accordance with applicable law. Certain information may need to be retained where required for legal, security, accounting, or transaction-related purposes.
Third-Party Websites
Our website may contain links to third-party websites or services, including payment providers and other external platforms. These websites operate independently and may have their own privacy policies and data practices.
We encourage you to review the relevant privacy notices before providing personal information to a third party. Whoodat is not responsible for the privacy practices of external websites that we do not operate or control.
Children's Privacy
Our website is intended for general shopping purposes and is not directed toward children who are below the minimum age required to provide personal information independently under applicable law.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited. If you believe a child has provided personal information to us inappropriately, please get in touch with us so we can review the matter and take appropriate steps.
International Data Transfers
Depending on the services we use and your location, your personal information may be processed or stored in countries other than the country in which you reside.
Where applicable privacy laws require safeguards for international transfers, we will take reasonable steps to use appropriate safeguards and follow the relevant legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.
When changes are made, we will publish the updated policy on this page and revise the effective date where appropriate. We encourage you to review this page periodically so you remain informed about how your information is handled.
Contact Us
If you have questions about this Privacy Policy, would like to understand how your information is used, or wish to submit a privacy-related request, please get in touch with us.
Email: whoodatofficial@hotmail.com
Phone: +1 515 491 5082
Address:
5416 Cody Drive
West Des Moines, Iowa
United States
Our customer service hours are Monday through Friday, 9:00 AM–5:00 PM Central Time (CT), excluding public holidays. We aim to respond to inquiries within 1–2 business days.
At Whoodat, we appreciate the trust you place in us when shopping for your home. We will continue to handle your personal information thoughtfully and work to provide a clear, dependable shopping experience.