Welcome to Whoodat. These Terms & Conditions explain the guidelines for using our website and purchasing products from our store. By accessing our website or placing an order, you agree to these terms. We encourage you to read them carefully before shopping with us.
Use of Our Website
You agree to use the Whoodat website for lawful purposes and in a way that respects the rights of others. You must not use our website to engage in fraudulent activity, distribute harmful content, interfere with website operations, or attempt to gain unauthorized access to our systems.
We reserve the right to restrict or suspend access to our website when necessary to protect our store, customers, or services, subject to applicable law.
Products and Descriptions
Whoodat offers rugs made from materials such as jute, polypropylene, and wool. We make reasonable efforts to present product descriptions, dimensions, colors, materials, and images as accurately as possible.
Please note that colors may appear slightly different depending on your screen settings and lighting conditions. Natural materials, including jute and wool, may also have variations in texture, color, and fiber appearance. These characteristics are part of the nature of the materials and do not necessarily indicate a defect.
We reserve the right to update product information, correct errors, and discontinue products when necessary. Any changes will not affect orders that have already been accepted except as permitted by applicable law.
Pricing and Availability
All product prices and available shipping options are displayed on our website at the time of purchase. Prices, promotions, and product availability may change without prior notice, but changes will not ordinarily affect orders that have already been accepted.
If a pricing, listing, or availability error affects your order, we will take reasonable steps to contact you and explain the available options before proceeding, as required by applicable law.
Orders and Payments
When placing an order, you agree to provide accurate billing, shipping, and contact information. Please review your order carefully before completing checkout.
An order confirmation email acknowledges that we have received your order but does not necessarily mean that the order has been accepted for fulfillment. If we are unable to fulfill an order, we will contact you regarding cancellation, a refund, or other appropriate arrangements.
Payment must be completed using the payment methods available at checkout. Orders may be delayed or canceled if payment cannot be authorized or if there are reasonable concerns about fraud, subject to applicable law.
Shipping and Delivery
Orders are processed and shipped according to our Shipping Policy. Delivery estimates are provided for guidance and are not guaranteed arrival dates.
Delivery may be affected by carrier operations, weather, public holidays, customs procedures, or other circumstances beyond our reasonable control. We will make reasonable efforts to assist customers with shipment-related questions.
Please ensure that your delivery address is complete and accurate when placing an order. Any changes requested after an order has been processed or shipped may not be possible.
Returns and Refunds
Returns and refunds are handled according to our Return Policy, which explains the applicable return window, eligibility requirements, return process, and refund arrangements.
Customers should contact us before returning an item so that we can provide the appropriate instructions. Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights that cannot lawfully be excluded or restricted.
Intellectual Property
All content on the Whoodat website, including text, photographs, product images, graphics, logos, page layouts, and other materials, is owned by or licensed to Whoodat unless otherwise stated.
You may view and use this content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, or commercially use website content without prior written permission, except where permitted by law.
Reviews and Customer Submissions
If you submit a product review, comment, photograph, or other content to our website, you are responsible for ensuring that you have the right to share it and that it does not violate the law or another person's rights.
You must not submit content that is misleading, unlawful, abusive, defamatory, or infringing. Where you provide content for display on our website, you grant us permission to use, display, and reproduce that content for purposes related to operating and promoting our store, subject to applicable law and any permissions required.
We may remove or decline to publish submissions that violate these terms or our website guidelines.
Privacy and Personal Information
Your privacy matters to us. Personal information collected through our website is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy, which explains how information is collected, used, and protected.
Limitation of Liability
To the extent permitted by applicable law, Whoodat is not responsible for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be limited.
We do not guarantee that our website will always be available without interruption or that every technical issue can be prevented. However, we will make reasonable efforts to maintain a reliable shopping experience and address problems when they arise.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any consumer rights or remedies that must be preserved.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website, or legal requirements. The updated version will be published on this page with a revised effective date where appropriate.
Your continued use of our website after updated terms are posted indicates acceptance of the revised terms to the extent permitted by applicable law. We encourage you to review this page periodically.
Governing Law
These Terms & Conditions are subject to applicable laws and regulations. Any dispute will be handled in accordance with the laws and jurisdiction applicable to the transaction and the parties involved. Nothing in this section is intended to deprive consumers of mandatory protections available under the laws that apply to them.
Contact Us
If you have questions about these Terms & Conditions or need assistance with an order, please get in touch with us.
Email: whoodatofficial@hotmail.com
Phone: +1 515 491 5082
Address:
5416 Cody Drive
West Des Moines, Iowa
United States
Our customer service hours are Monday through Friday, 9:00 AM–5:00 PM Central Time (CT), excluding public holidays. We aim to respond to inquiries within 1–2 business days.
Thank you for shopping with Whoodat. We appreciate your trust and the opportunity to help you find rugs that feel at home in your space.