At Whoodat, we want every part of your shopping experience to feel clear and reassuring, from choosing a rug for your home to having it arrive at your door. Whether you've chosen a natural jute rug, a practical polypropylene rug, or a soft wool rug, we'll do our best to make delivery as smooth and straightforward as possible.
This Shipping Policy explains how orders are processed, shipped, and delivered. Please take a moment to review the information below before placing your order.
Order Processing Time
Orders are generally processed within 1–3 business days after payment has been confirmed. Business days are Monday through Friday, excluding public holidays.
During this time, we prepare your order for shipment, check the product details, and arrange for the package to be handed over to the shipping carrier. Orders placed on weekends or public holidays will begin processing on the next business day.
Please note that order processing time is separate from shipping transit time. Once your order has been dispatched, the carrier will begin transporting it to your delivery address.
During particularly busy periods, processing may take slightly longer than usual. We appreciate your patience and will do our best to prepare your order as quickly as possible.
Shipping Destinations and Estimated Delivery Times
Whoodat aims to make our rug collections accessible to customers in a range of locations. Available shipping destinations and delivery options will be displayed during checkout based on your delivery address.
The following are estimated delivery times after an order has been processed and shipped:
United States
Estimated delivery: 5–10 business days.
Canada
Estimated delivery: 7–12 business days.
United Kingdom
Estimated delivery: 5–10 business days.
European Union
Estimated delivery: 6–12 business days.
Australia and New Zealand
Estimated delivery: 7–14 business days.
Other International Destinations
Estimated delivery: 8–15 business days, depending on the destination and available shipping services.
These timeframes are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier schedules, customs procedures, weather conditions, and other circumstances beyond our control. If a destination is not available at checkout, please get in touch with us for further information.
Shipping Carriers
Depending on the destination, package dimensions, and available services, orders may be delivered through established shipping carriers, including:
- USPS
- UPS
- FedEx
- DHL
The carrier used for your order may vary. Once your package has been dispatched, we will provide tracking information when available so you can follow its progress.
Shipping Fees
Shipping costs are calculated according to the delivery destination, order details, package size and weight, and the shipping service available at checkout.
Any applicable shipping charges will be displayed before you complete your purchase. If free shipping or another shipping promotion is available, the relevant conditions will be shown on our website or during checkout.
Unless otherwise stated, customers are responsible for the shipping fees displayed at checkout.
Order Confirmation and Tracking
After placing an order, you should receive an order confirmation email containing your purchase details. Please check that your shipping address and contact information are correct.
Once your order has been shipped, we will send a shipping confirmation email with tracking details when tracking is available. Please allow time for the carrier's tracking system to update after the package is handed over.
If you have not received tracking information within a reasonable period after dispatch, please get in touch with us at whoodatofficial@hotmail.com. Include your order number so we can help you check the status of your shipment.
Delivery Information
Please make sure your shipping address is complete and accurate when placing your order. Whoodat cannot guarantee successful delivery if an incorrect or incomplete address is provided.
If you notice an error in your shipping details, contact us as soon as possible. We will do our best to help if your order has not yet been shipped, although changes cannot be guaranteed once processing is underway or the package has been dispatched.
Delivery may occasionally be delayed by severe weather, carrier disruptions, customs inspections, public holidays, or other unexpected events. These circumstances may affect the estimated arrival date even when an order has been processed on time.
For larger rugs, delivery arrangements may vary depending on the package dimensions and the carrier's service in your area. Please check your delivery address carefully and ensure someone can receive the package if needed.
Lost, Delayed, or Damaged Packages
If your tracking information has not changed for an extended period, your package appears to be lost, or your order arrives with visible damage, please get in touch with us.
You can email whoodatofficial@hotmail.com with your order number and a description of the issue. If the package or rug arrived damaged, photos of the packaging and the affected item can help us understand the situation and determine the next steps.
We will review the information and work with you to address the issue as reasonably and promptly as possible.
Contact Us
If you have questions about shipping, delivery estimates, or your order status, we're happy to help.
Email: whoodatofficial@hotmail.com
Phone: +1 515 491 5082
Address:
5416 Cody Drive
West Des Moines, Iowa
United States
Our customer service hours are Monday through Friday, 9:00 AM–5:00 PM Central Time (CT), excluding public holidays. We aim to respond to inquiries within 1–2 business days.
Thank you for choosing Whoodat. We appreciate the opportunity to bring a little more warmth, texture, and comfort to your home.